Wood is a natural product from mother nature and all items listed as "handcrafted' may differ from the product images shown here. Every item that is handmade may differ slightly in terms of color and grain, amongst others.
We stand behind the products sold by our store. All items are carefully checked before they leave the store so we can ensure they reach you in good condition. However, if the item is deemed defective (as agreed between you and us) or in the unlikely event that an error is made foryour order, we will provide you a refund of the cost of the items including shipping charges paid. Alternatively, we can also replace the items (subject to availability) at your delivery address.
Teethers sold are not allowed for exchanges due to hygiene purposes.
Sales items may not be exchanged or refunded.
Please send an email to email@example.com within seven days of delivery to your doorstep (with photos of the defects) and we will correct the order as soon as we can. We shall not be liable for any damages thereafter.